Shipping & Returns

Pan-India delivery through trusted courier partners. Easy returns for damaged or wrongly-shipped products.

Shipping

Free shipping on orders above ₹2,000 (Indian addresses only).
Standard shipping charges shown at checkout for orders below ₹2,000, calculated by weight and pin-code.
Dispatch time: 24-48 working hours after the order is confirmed and payment received.
Delivery time: typically 3-7 working days depending on location. Remote pin-codes may take longer.
You will receive a tracking number by SMS / email once the parcel is handed over to the courier.

Receiving your order

Please inspect the carton before signing the courier sheet.
If the carton looks damaged or tampered with, refuse delivery and inform us within 24 hours.
For accepted shipments, please report any in-transit damage within 48 hours of delivery with unboxing photos.

Returns

Damaged or defective on arrival: report within 48 hours with photos. We arrange free pickup and replacement.
Wrong product shipped: free pickup and replacement within 7 days.
Change of mind: returns accepted within 7 days of delivery, unopened and unused, in original packaging. Customer pays return shipping. A small restocking fee may apply.
Custom-configured or made-to-order units cannot be returned.
Used or installed units cannot be returned - only warranty repair applies.

Refunds

Once a return is received and inspected, refunds are processed within 7-10 working days to the original payment method. UPI / card refunds typically reach you within 5 working days; bank transfers within 7-10.

How to start a return

Email robinpowersystems@gmail.com with your order number, reason, and photos.
We share an RMA number and pickup details.
Pack the item in its original carton, paste the RMA slip, and hand over to the courier.