Privacy Policy

Last updated: May 28, 2026

This Privacy Policy explains how Dachi ("we", "us", "our") collects, uses, and protects the personal information you provide while using the Dachi website (https://dachi.in/) or purchasing our products. By using the site you consent to the practices described below.

1. Information we collect

Information you give us — name, email, phone number, billing & shipping address, GSTIN (if applicable), and any other details you share when placing an order, signing up, contacting support, or applying as a distributor.
Order & payment data — the products you order, order amount, and a payment-gateway reference. We do not store full card numbers, CVV, or net-banking credentials — those are handled directly by the gateway.
Technical data — IP address, browser type, device, pages visited, and referring URL, collected through cookies and standard server logs.

2. How we use it

To process orders, deliver products, issue invoices, and handle returns or warranty claims.
To send transactional messages (order confirmations, shipping updates) by email or SMS.
To respond to support enquiries and distributor applications.
To improve the website, prevent fraud, and meet legal obligations (e.g. tax reporting).
If you opt in, to send occasional product updates and offers — you can unsubscribe at any time.

3. Sharing your information

We do not sell your personal data. We share information only with:

Payment gateways — to process your transaction.
Courier partners — to deliver your order (name, address, phone).
Service providers — hosting, analytics, email/SMS infrastructure, all bound by confidentiality.
Government / law-enforcement agencies — when required by valid legal process.

4. Cookies

The site uses cookies and similar technologies to keep your session active, remember your cart, and measure traffic. You can disable cookies in your browser, though some site features may stop working.

5. Data retention

We keep order and tax records for the period required by Indian law (typically 8 years). Other personal data is retained only as long as needed for the purposes above, after which it is deleted or anonymised.

6. Security

We use HTTPS, hashed passwords (bcrypt), access controls, and standard server hardening to protect your data. No method of transmission over the internet is 100% secure, but we apply industry-standard practices.

7. Your rights

Access & correction — request a copy of the personal data we hold about you, or ask us to correct it.
Deletion — ask us to delete your account and associated data, subject to legal record-keeping requirements.
Opt-out — unsubscribe from marketing messages by clicking the link in any email, or by writing to us.

To exercise these rights, email info@dachi.in from the email address associated with your account.

8. Children

The site is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe we have, please contact us so we can delete it.

9. Third-party links

Our site may link to third-party websites. We are not responsible for their privacy practices — please review their policies separately.

10. Changes to this policy

We may update this policy periodically. The "Last updated" date at the top will reflect the latest revision. Continued use of the site after changes means you accept the revised policy.

11. Contact

Questions or concerns? Reach our privacy team at info@dachi.in or write to: Dachi, [Registered office address], India.